Firehouse Subs

Foto of Firehouse Subs

Reviews

• deona scott

  May, 16 2018
  ★ ★ ☆ ☆ ☆
  Once I returned home from purchasing our subs, I realized that both orders were incorrect. I returned to the store to have the order remade. I did not receive an apology at anytime during my return visit to have the order corrected. The staff did not have any sense of urgency to correct my order and have me out of the restaurant in a timely manner. The cashier took the bag from me and placed it on the counter informing the staff preparing the sandwiches that the meat were placed on the wrong bread. It seemed as though, they were just going to swap the meats. I then asked if they would remake the entire sandwich. the person that seemed to be the manager on duty, with an attitude stated "that is what we're going to do, I need to know what was on the sandwich". I explained how the sandwich were to be made. Once I received the remade sandwiches, I checked the sandwiches before I left, and once again one of them was incorrect. I brought it to the attention of the staff member that there was honey mustard on the sandwich and I asked for no sauce. The staff stated, "it's not on the whole sandwich", as though I should be ok with the mistake. Again, with attitude she remade the sandwich. I watched her throw the bread in the toaster, slap the meat and cheese on the bread with attitude. I felt as though I was in the wrong for wanting to actually have the sandwich made the way I liked. The staff had no sense of urgency with getting me the corrected sandwiches. The original order was placed at 12:50 pm, I live about 3 miles from store. I got home, got settled in my house clothes, ready to enjoy my meal and realized that the subs were wrong. I returned to the store about 1:15 and did not leave the store with the correct product until 2:00 pm. Instead of enjoying the sandwich, I had to return home, hurry up and eat, so that I could pick up my son from school at 2:25. I have visited this location several times and this is the first time I have had such dissatisfying service. I'm not sure if the management and crew has changed, but the crew that was there on this date 9/5/17 at 12:50 did not do the company any justification of the usual friendly atmosphere and service.

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